Websense Web Security and Websense Web Filter
If the user’s browser settings are correct, make sure that the IP address of the Filtering
Service machine is listed correctly in the eimserver.ini file.
1. Stop Websense Filtering Service (see Stopping and starting Websense services,
2. Navigate to the Websense bin directory (C:\Program Files\Websense\bin or /opt/
Websense/bin, by default).
3. Open the eimserver.ini file in a text editor.
4. Under [WebsenseServer], add a blank line, and enter the following:
BlockMsgServerName = <Filtering Service IP address>
For example, if the Filtering Service IP address is 10.201.72.15, enter:
BlockMsgServerName = 10.201.72.15
5. Save and close the file.
6. Restart Filtering Service.
If the Filtering Service machine has more than one NIC, and the block page still does
not display correctly after editing the eimserver.ini file, try the IP addresses of the
other NICs in the BlockMsgServerName parameter.
If the block page still does not appear, make sure that users have read access to the
files in the Websense block page directories:
If the block page problem persists, see the Websense Knowledge Base
A blank white page appears instead of a block page
When advertisements are blocked, or when a browser does not correctly detect the
encoding associated with a block page, users may receive a blank white page instead
of a block page. The reasons for this behavior are as follows:
When the Advertisements category is blocked, Websense software sometimes
interprets a request for a graphic file as an advertisement request, and displays a
blank image instead of a block message (the normal method for blocking
advertisements). If the requested URL ends in .gif or similar, have the user reenter
the URL, leaving off the *.gif portion.
Some older browsers may not detect the encoding of block pages. To enable
proper character detection, configure your browser to display the appropriate
character set (UTF-8 for French, German, Italian, Spanish, Brazilian Portuguese,
Simplified Chinese, Traditional Chinese, or Korean; and Shift_JIS for Japanese).
See your browser’s documentation for instructions, or upgrade the browser to a