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updating their store version. Move any modifications to includes.asp /
includes.php so they don’t get overwritten when updating.
I add a product to my cart but it shows as empty, why's that?
There are 2 known reasons for this happening:
Your cart page is in a frameset -> Remove the page from frames.
You don't have cookies enabled in your browser -> In Internet Explorer go to
Tools > Internet Options > Privacy
If that doesn't solve your problem, please post on our support forum.
What is the function of the "Authorize" button in my orders admin page?
You'll see this button if someone has gone through checkout but hasn't made
it back to your store, this may be because they're just playing around with the
cart, have decided at the last moment not to purchase or there was a glitch on
the Processor's site. Only hit the authorize button after you've checked with
your Payment Provider and are sure the payment has been made correctly.
You can set the amount of time that unauthorized orders appear on your store
in the admin section.
Why don't all my categories show up after I've added them through the
online admin?
This is probably because you haven't added any products to the categories -
once you associate a product with a category, they should show up.
Why can’t I see the product images on my store? I just get a red “x”.
The default folder for the product images is called prodimages and the
graphics should be uploaded there and the path set in your product admin
page. If you see a red “x” in place of the graphic, make sure the file name is
spelled correctly, that it is lowercase with no spaces in the name and has the
correct .jpg or .gif extension.
How can I download my complete product inventory?
You will need to be using the Stock Management program. This can be
switched on in your main admin setting page. Then go into the main products
admin page and click on the “Dump Inventory” button. This will download your
inventory to a .csv file, which can be opened in Excel. From Version 5.0.0 you
can download the product inventory without having Stock Management
selected.
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create a writable pdf form; create a pdf form that can be filled out
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ASP Plus version for Windows servers
I'm not receiving email confirmation of orders - what's up?
Why do my orders disappear in the orders admin page?
How do I make my database secure and non-downloadable?
Why does the log-in page reappear every time when trying to access the
admin section?
I've forgotten / lost my admin password - how can I retrieve it?
I'm not receiving email confirmation of orders - what's up?
From version 3.6.6 and upwards the system for choosing the email object (the
component your ASP Ecommerce Plus template uses to send email) has
become a lot more powerful.
Most people won't require the information here and emails will be sent
automatically. However if you are having problems, this is what you need to
do.
Firstly, log in to your admin section and go to the Admin Main page.
The email address you set in the "Email address:" section is very important. It
has to be an address on the same domain as your website as this is a
security feature for most hosts to avoid SPAM. For instance if your website is
www.yourwebsite.com then an email address on that domain would be say
info@yourwebsite.com.
You should see a section "Email Object". In the drop down list you will see a
list of the available email objects that are installed on your server. If you don't
see any available email objects in the list, then you need to ask your host if
they can install an email object for sending email from an ASP page like for
instance
CDONTS
CDO
ASP Email (PERSITS)
ASP Mail (ServerObjects)
JMail (Dimac)
Some of these are free, so there shouldn't really be a problem. From version
4.0.1
SMTPMail (SoftArtisans)
is also supported.
Ok, so now you can choose an email object in your admin main page. The
best one to try first is CDONTS, as it doesn't require any further configuration.
Set the email object to CDONTS and then press submit at the bottom of the
admin main page, and try an "email friend" to yourself. If you receive the email
you are all set.
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If you still can't get email to work, please ask your host if they have a test
script for sending email from an ASP page. Once you have tried the test script
using one of the email objects that we support (listed above), send us an
email with your FTP login details and URL of the test script and we will have a
look at why emails are not working from your Ecommerce Plus template.
One other important note. You need a properly configured mailserver to send
emails from an ASP page. For this reason, don't worry about emails if you are
testing on your local machine. It will come together when you publish to your
host..
Why do my orders disappear in the orders admin page?
If a payment is not authorized then it will be automatically deleted after the
time you specify in your admin main page.
How do I make my database secure and non-downloadable?
SECURITY TIP
The best place for your database is outside the
web root. Most hosts provide a special folder
for this with the database permissions already
set. Using a folder outside the web root will
make it difficult for anyone to download your
database and gain access to your username
and password. Otherwise you must set the
permissions on your database folder so that
your database cannot be downloaded. More
information is available here.
SECURITY TIP
Rename your database from vsproducts.mdb to
a name of your choice, (keeping the .mdb
extension of course).
Examples would be (though don't use ours)
yourstore591.mdb or database2221.mdb
This will make it harder for anyone to find your
database if your database folder permissions
are set incorrectly.
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Why does the log-in page reappear every time when trying to access the
admin section?
The usual reason is that your store is hosted on a Unix / Linux server and the
host is using something like chilisoft.asp which doesn't support an Access
database. We do have Plus versions available for Unix / Linux servers so
please contact us if this is the case.
I've forgotten / lost my admin password - how can I retrieve it?
If you've forgotten the password to your admin section, then the easiest thing
to do is to download your database and have a quick look in the admin table
in Access 2000.
In version 6.1 the password is hashed and following multiple unsuccessful
login attempts you will be locked out of the control panel in which case you
will need to download this reset password file, unzip and upload pw.asp to the
root of your store. When you open that in your browser, you will be able to
reset your password. It is imperative that you delete the file from your server
following use.
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PHP Plus version for Unix / Linux servers
I'm not receiving email confirmation of orders - what's up?
Why do my orders disappear in the orders admin page?
Why can't I run the createdb.php file?
I've forgotten / lost my admin password - how can I retrieve it?
I'm not receiving email confirmation of orders - what's up?
Make sure that the email address in the admin main page is a valid email
address on the server. Sometimes emails cannot be sent to an address
outside of the domain if the "From" address is not on the domain and valid.
- Hosts that support non-standard email headers
You can set the parameter $customheaders in your vsadmin/includes.php file
for hosts that require non-standard email headers. Instances of %from% will
be replaced by the "From:" address and instances of "%to%" (not normally
needed) will be replaced by the "To:" address. For example . . .
$customheaders = "MIME-Version: 1.0\r\nFrom: %from%\r\nContent-type:
text/plain; charset=iso-8859-1\r\n";
or for HTML emails
$customheaders = "MIME-Version: 1.0\r\nFrom: %from%\r\nContent-type:
text/html; charset=iso-8859-1\r\n";
Why do my orders disappear in the orders admin page?
If a payment is not authorized then it will be automatically deleted after the
time you specify in your admin main page.
Why can't I run the createdb.php file?
This usually happens when either the database connection hasn't been set
correctly in vsadmin/db_open_conn.php or if that has been done then check
with your host that your server is running a minimum of PHP4.1.
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I've forgotten / lost my admin password - how can I retrieve it?
From version 6.1 the password is hashed and following multiple unsuccessful
login attempts you will be locked out of the control panel in which case you
will need to download this reset password file, unzip and upload pw.php to the
root of your store. When you open that in your browser, you will be able to
reset your password. It is imperative that you delete the file from your server
following use.
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Dreamweaver F.A.Q.
Why do my images not show up when I preview my page locally?
Why can I see the site correctly on my PC but on a friend's there are no
images?
How do I define my site?
Why do my images not show up when I preview my page locally?
It could be that you have your image paths set to "Relative to Root" - this
probably wouldn't be a problem on your server, but locally it'll more than likely
stop the images from showing and the paths not working. A path which is
relative to the root would look like this /images/mygif.gif - if it's relative to the
document it would be in the form of ../images/mygif.gif - you can choose the
form you want by selecting from the drop down in the window that appears
when you add an image.
Why can I see the site correctly on my PC but on a friend's there are no
images?
This is probably because the path to your image files is pointing to your hard
drive rather than the images on your server, the most likely cause is that the
site hasn't been defined...(see below)
How do I define my site?
Open Dreamweaver, and go to Site>New Site. Give your site a name and
then browse to where you extracted the template to. If you want to upload
your files via Dreamweaver then you'll need to add the FTP information that
was given to you by your host.
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Frontpage F.A.Q.
Why can't I add pages in Navigation View?
Why are parts of the pages missing, like the navigation and news sections?
How do I change the wording of "home" on the nav bar?
Why is all the formatting missing when I upload my site?
How do I make a back-up of my site?
How do I stop Frontpage overwriting my database and database connection
files?
Why can't I add pages in Navigation View?
First of all remember that the PHP version doesn't use Frontpage navigation
and that some templates rely solely on include files rather than a Frontpage
theme. For the ASP version, for some reason you can't add child pages below
a .asp page but you can get round this Frontpage quirk by renaming the page
with a .html termination, dragging in the new page to Navigation View and
then name the parent page with the .asp extension again.
Why are parts of the pages missing, like the navigation and news
sections?
This is probably because you have the PHP version and unfortunately PHP
and Frontpage don't mix too well, but we have found a way around this.
The first thing is to get the page open in Frontpage :-
In Frontpage go to Tools>Options>Configure Editors
Choose "Add"
Put PHP for file type
Put the same information as you have for htm, html etc. - this is usually
Editor Name: FrontPage
Command: frontpg.exe
Save
Now you can get the pages open you'll see that the include files are "missing"
- this is because they are PHP includes not Frontpage includes but you can
work on them directly from the files in the includes folder - to view your
changes locally you can download this utility
http://www.totalpconline.com/phprocketaddin/?page=orders.html or work live
on the server and on saving your page you can check it in your browser.
There's more information in the first chapter as well as in our PHP help
section.
Documents you may be interested
Documents you may be interested
