SAMPLE 6: Best utilized for changing careers or gaps in work history
Sample Based On Resume in Resume Magic by Susan Britton Whitcomb
1101 Riversong Drive
Selton, Alabama 42315
CUSTOMER SERVICE MANAGER
Communications Sales Administration
Bilingual (English-Spanish) professional with 10+ years’ experience in training,
program management, customer relations, and supervision.
Public Relations, Advertising, Training, Staff Development
Degree in Public Relations/Journalism: Completed comprehensive training in public relations, including advanced
coursework in mass communications, newswriting, editing, advertising, media, and graphic arts.
Writing/Verbal Skills: Excellent communication skills for effective customer communications, proposals,
correspondence, flyers, newsletters, internal communications, and public speaking.
Staff Development: Successfully coordinated and implemented monthly training programs-assessed learning needs,
created curriculum, presented instruction, and secured nationally recognized guest speakers.
Background as Educator: Able to provide client-centered interactive training sessions, emphasizing practical
applications for customer education and/or staff development.
Presentations, Negotiations, Customer Relations, Event Planning, Fund-Raising
Persuasive Communicator: Made formal presentations to boards and decision makers; sold new program ideas and
secured approval for funding. Demonstrated ability to sell varied products as “floater” for upscale retailer;
generated daily sales equal to that of experienced sales associates.
Customer Relations: Selected by management as liaison and troubleshooter to resolve concerns with coworkers,
external customers, and vendors.
Event Planning: Organized well-received special events in work and community volunteer capacities. Planned
events for up to 400. Initiated fund-raising projects to offset a $250,000 reduction in state funding.
Program Management, Planning, Development, Budgeting, Supervision
Management: Held direct accountability for planning, staffing, facilities management, and coordination of
education program with 250 enrollees and 15 instructors. Hired, placed, and evaluated certified instructors.
Program Development: Created successful programs (business-school partnerships, volunteerism, community
outreach), from concept development through implementation at multiple sites.
Planning: Served on cross-functional team that conducted strategic planning, developed budgets in excess of
$345,000, determined programming, and ensured compliance for school site serving 650+ students.
Site Administrator, Alton Unified School District
Teacher, Dunder Mifflin Union School District
Bachelor of Arts in Public Relations/Journalism–University of Alabama