•There were two or more references in the library with that exact citation ID. This
can happen if you update the citation ID on a reference manually and mistakenly
change it to a value that it already in use.
In either case, you need to change either the citation tag in the document, or the
citation ID on the desired reference so that the two match (and no others).
If you simply mistyped the citation tag, you should normally correct the tag in the
If you entered the tag manually, but did not add it to the reference, then you will
want to add the citation ID to the reference in the library. This can be done
manually, of course, or you can simply drag the reference from Sente’s main
reference list onto the appropriate row in the scan results table and Sente will
automatically assign the correct citation ID to the reference.
If there are two or more references with the same ID in the library, you will need to
change one of them to something else.
After making any corrections either to the document or the library, you can use the
Start Over command to re-do the scan using the new values in the library.
If Sente is unable to match a citation and you click the Save and Open button
without correcting the citation, **UNRESOLVED** will appear at that location in the
Rescanning a Document
A few word processors use file formats that support the concept of rescanning an
already scanned document, a process in which new citations can be incorporated
into a document that already contains formatted citations. This section will explain
how to use rescanning.
When is Rescanning Supported?
When you scan an original document containing citation tags, these tags are
normally replaced with formatted text. Sente can recognize the citation tags in the
original document because they are always surrounded with the specified delimiters.
But in the output document there is no reliable way for Sente to recognize the
formatted citations, because they are just text.
This is true for file formats such as RTF, HTML, and plain text.