Accessing Data and Data Analysis
11
Examples
Determining the first and last days of the previous month  . . . . . . . . . . . . . 496
Calculating total revenue for all resorts when some are filtered out   . . . . . 499
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Accessing Data and Data Analysis
Examples
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preface
Maximizing Your Information 
Resources
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14
Accessing Data and Data Analysis
Maximizing Your Information Resources
Overview
Information, services, and solutions
The Business Objects business intelligence solution is supported by thousands 
of pages of documentation, available from the products, on the Internet, on CD, 
and by extensive online help systems and multimedia. 
Packed with in-depth technical information, business examples, and advice on 
troubleshooting and best practices, this comprehensive documentation set 
provides concrete solutions to your business problems. 
Business Objects also offers a complete range of support and services to help 
maximize the return on your business intelligence investment. See in the 
following sections how Business Objects can help you plan for and successfully 
meet your specific technical support, education, and consulting requirements.
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Accessing Data and Data Analysis
15
Information resources
Information resources
Whatever your Business Objects profile, we can help you quickly access the 
documentation and other information you need.
Where do I start? 
Below are a few suggested starting points; there is a summary of useful web 
addresses on page18
Documentation Roadmap
The Documentation Roadmap references all Business Objects guides and 
multimedia, and lets you see at a glance what information is available, from 
where, and in what format. 
View or download the Business Objects Documentation Roadmap at 
www.businessobjects.com/services/documentation.htm
Documentation from the products
You can access electronic documentation at any time from the product you are 
using. Online help, multimedia, and guides in Adobe PDF format are available 
from the product Help menus. 
Documentation on the web
The full electronic documentation set is available to customers with a valid 
maintenance agreement on the Online Customer Support (OCS) website at 
www.businessobjects.com/services/support.htm
Buy printed documentation
You can order printed documentation through your local sales office, or from the 
online Business Objects Documentation Supply Store at 
www.businessobjects.com/services/documentation.htm
Search the Documentation CD
Search across the entire documentation set on the Business Objects 
Documentation CD shipped with our products. This CD brings together the full set 
of documentation, plus tips, tricks, multimedia tutorials, and demo materials.
Order the Documentation CD online, from the Business Objects Documentation 
Supply Store, or from your local sales office.
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16
Accessing Data and Data Analysis
Maximizing Your Information Resources
Multimedia
Are you new to Business Objects? Are you upgrading from a previous release or 
expanding, for example, from our desktop to our web solution? Try one of our 
multimedia quick tours or Getting Started tutorials. All are available via the Online 
Customer Support (OCS) website or on the Documentation CD.
How can I get the most recent documentation?
You can get our most up-to-date documentation via the web. Regularly check the 
sites listed below for the latest documentation, samples, and tips.
Tips & Tricks
Open to everyone, this is a regularly updated source of creative solutions to any 
number of business questions. You can even contribute by sending us your own 
tips.
www.businessobjects.com/forms/tipsandtricks_login.asp
Product documentation
We regularly update and expand our documentation and multimedia offerings. 
With a valid maintenance agreement, you can get the latest documentation – in 
seven languages – on the Online Customer Support (OCS) website.
Developer Suite Online
Developer Suite Online provides documentation, samples, and tips to those 
customers with a valid maintenance agreement and a Developer Suite license 
via the Online Customer Support (OCS) website.
Send us your feedback
Do you have a suggestion on how we can improve our documentation? Is there 
something you particularly like or have found useful? Drop us a line, and we will 
do our best to ensure that your suggestion is included in the next release of our 
documentation: documentation@businessobjects.com
NOTE
If your issue concerns a Business Objects product and not the documentation, 
please contact our Customer Support experts. For information about Customer 
Support visit: www.businessobjects.com/services/support.htm
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Accessing Data and Data Analysis
17
Services
Services
A global network of Business Objects technology experts provides customer 
support, education, and consulting to ensure maximum business intelligence 
benefit to your business.
How we can support you?
Business Objects offers customer support plans to best suit the size and 
requirements of your deployment. We operate three global customer support 
centers:
• Americas: San Jose, California and Atlanta, Georgia
• Europe: Maidenhead, United Kingdom
• Asia: Tokyo, Japan and Sydney, Australia
Online Customer Support
Our Customer Support website is open to all direct customers with a current 
maintenance agreement, and provides the most up-to-date Business Objects 
product and technical information. You can log, update, and track cases from this 
site using the Business Objects Knowledge Base. 
Having an issue with the product?
Have you exhausted the troubleshooting resources at your disposal and still not 
found a solution to a specific issue? 
For support in deploying Business Objects products, contact Worldwide 
Customer Support at: www.businessobjects.com/services/support.htm
Looking for the best deployment solution for your company?
Business Objects consultants can accompany you from the initial analysis stage 
to the delivery of your deployment project. Expertise is available in relational and 
multidimensional databases, in connectivities, database design tools, 
customized embedding technology, and more.
For more information, contact your local sales office, or contact us at: 
www.businessobjects.com/services/consulting.htm
Looking for training options? 
From traditional classroom learning to targeted e-learning seminars, we can offer 
a training package to suit your learning needs and preferred learning style. Find 
more information on the Business Objects Education website: 
www.businessobjects.com/services/education.htm
18
Accessing Data and Data Analysis
Maximizing Your Information Resources
Useful addresses at a glance
Address 
Content
Business Objects Documentation
www.businessobjects.com/services/
documentation.htm
Overview of Business Objects documentation. Links 
to Online Customer Support, Documentation Supply 
Store, Documentation Roadmap, Tips & Tricks, 
Documentation mailbox.
Business Objects Documentation 
mailbox
documentation@businessobjects.com
Feedback or questions about documentation. 
Product documentation
www.businessobjects.com/services/
support.htm
The latest Business Objects product 
documentation, to download or view online. 
Business Objects product information
www.businessobjects.com
Information about the full range of Business 
Objects products.
Developer Suite Online
www.techsupport.businessobjects.com
Available to customers with a valid maintenance 
agreement and a Developer Suite license via the 
Online Customer Support (OCS) website. Provides 
all the documentation, latest samples, kits and tips. 
Knowledge Base (KB)
www.techsupport.businessobjects.com
Technical articles, documents, case resolutions.
Also, use the Knowledge Exchange to learn what 
challenges other users – both customers and 
employees – face and what strategies they find to 
address complex issues. From the Knowledge 
Base, click the Knowledge Exchange link.
Tips & Tricks
www.businessobjects.com/forms/
tipsandtricks_login.asp
Practical business-focused examples.
Accessing Data and Data Analysis
19
Useful addresses at a glance
Online Customer Support
www.techsupport.businessobjects.com
www.businessobjects.com/services
Starting point for answering questions, resolving 
issues.
Information about registering with Worldwide 
Customer Support.
Business Objects Education Services
www.businessobjects.com/services/
education.htm
The range of Business Objects training options and 
modules.
Business Objects Consulting Services
www.businessobjects.com/services/
consulting.htm
Information on how Business Objects can help 
maximize your business intelligence investment.
Address 
Content
20
Accessing Data and Data Analysis
Maximizing Your Information Resources
About this guide
This guide explains how to access and analyze data from different data sources 
using the BusinessObjects business intelligence software. It does not describe 
how to format this data. For this information, refer to the BusinessObjects User’s 
Guide:Reporting Techniques and Formatting guide.
Audience
This guide is intended for non-technical end users who intend to use 
BusinessObjects to build reports using corporate or personal data.
Conventions used in this guide
The conventions used in this guide are described in the table below.
Convention
Indicates
Small capitals
The names of all products such as 
BusinessObjects, WebIntelligence, Supervisor, 
and Designer.
This font
Code, SQL syntax, computer programs. For 
example: 
@Select(Country\Country Id)
This font is also used for all paths, directories, 
scripts, commands and files for UNIX.
Some code
more code
Placed at the end of a line of code, the symbol () 
indicates that the next line should be entered 
continuously with no carriage return.
$DIRECTORYPATHNAME The path to a directory in the Business Objects 
installation/configuration directory structure. For 
example:
• $INSTALLDIR refers to the Business Objects 
installation directory.
• $LOCDATADIR refers to a subdirectory of the 
BusinessObjects installation directory called 
locData.
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