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Siebel Email Administration Guide Version 8.1/8.2
Troubleshooting Siebel Email Response ■ Troubleshooting Siebel Email Response Issues
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I create an outbound
email or fax request,
but the intended
recipient does not
receive the email or
fax.
Possible causes for this issue
are:
■
Communications
Outbound Manager is not
running.
■
Communications
Outbound Manager is
running, but sending
email results in an error.
■
Communications
Outbound Manager is
running, but the email is
sent to the wrong
recipient.
Possible solutions to this issue are:
■
Check the outbound request to see
whether it has a status of Success.
■
If the status is not Success, then
check for errors in the Request view
or the log file.
■
If the log file indicates an error, but
does not provide enough information
about the error, then increase the
event log level for Communications
Outbound Manager.
I perform an F9 Send
Mail from Microsoft
Outlook on a contact.
After I send the email,
the activity still has a
status of Queued.
Because you see an email,
an activity is created. You
must determine if the right
contact is associated with
the email.
A possible way to diagnose and solve this
issue is:
When you press F9 Send Mail and go into
Microsoft Outlook before sending the
email, you create an activity. You can go
back to the contact where you press F9
Send Mail and drill down on the contact
name, and then click the Activity view
tab. You see a new activity with a status
of Queued. After you send the email, the
status of the activity changes to Done. If
the activity status remains Queued, and
you do not see an error after clicking the
Send button, then close all Internet
browsers, and clear all downloaded
objects.
To delete all objects from Internet
Explorer, navigate to Tools, Internet
Options, Settings, and then View
Objects. You might need to remove all
objects from C:\WINNT\Downloaded
Program Files, and then restart the
Siebel application.
Table 30. Solutions for Siebel Email Response Issues
Problem
Cause
Solution
