CoSign User Guide
If CoSign is installed in an Active Directory environment:
You are logged in to the same domain as CoSign. You should not be logged in to any
other domain, and you should not be logged in to the current machine.
Your DNS definitions are correctly configured on the PC. These definitions should be
the same as the domain’s DNS.
Your user account is defined in the directory that was defined as the AD users
container during CoSign installation. (Refer to the chapter Managing the CoSign
Installation in the CoSign Administrator Guide).
If a license group is defined, your user account is part of the license group.
If you are using a Directory Independent environment:
You set configuration parameters for the client machine. Use the CoSign Configuration
Utility to set up the CoSign appliance IP address (refer to Client - Appliances).
Cannot See Any Certificates in Store
Problem: You cannot see any certificates in your Microsoft personal certificates store.
Solution: Follow the same solution as in ARX Add-Ins Present a Failed to Select Certificate Message.
Cannot Enable the “Add Digital Signature to Outgoing Messages” Checkbox in Outlook
Problem: In Microsoft Outlook, the
Add digital signature to outgoing messages
checkbox is disabled.
Solution: In order to send signed emails, you must first define security settings. Refer to Configuring
Problems Related to ARX Legacy Word/Excel Add-In
This section describes various problems and error messages you may encounter while using the ARX Legacy
Cannot Create a Digital Signature Field Using the ARX Legacy Add-in
Problem: You cannot generate a signature field since Word or Excel cannot switch to Design Mode.
Solution: Check the following:
Check whether the Visual Basic for applications component is installed. If it is not installed,
install it from the Office installation CD.
Make sure the ARX add-in is not disabled in Office applications:
menu of the Office application.
If the ARX Signature add-in is listed, remove it from the list.