43
FluoroMax
®
-4 & FluoroMax
®
-4P with USB v. B (23 Oct 2009)
Troubleshooting
7-9
Further assistance...
Read all software and accessory manuals before contacting the Fluorescence Service
Department. Often the manuals show the problem’s cause and a method of solution.
Technical support is available for both hardware and software troubleshooting.
Before contacting the service department, however, complete the following steps.
1
If this is the first time the problem has occurred,
try turning off the system and accessories.
After a cool-down period, turn everything back on.
2
Make sure all accessories are properly confi-
gured, and turned on as needed.
3
Following the instructions in Chapter 3, System
Operation, run a lamp scan and a water Raman
scan to make sure the system is properly cali-
brated.
Print the spectrum for each and note the peak intensities.
4
Check this chapter to see if the problem is dis-
cussed.
5
Try to duplicate the problem and write down the
steps required to do so.
The service engineers will try to do the same with a test system. Depending on
the problem, a service visit may not be required.
6
If an error dialog box appears in FluorEs-
sence™, write down the exact error displayed.
7
In FluorEssence™, in the FluorEssence main
window’s toolbar, choose Help:
A drop-down menu appears.
8
Under Help, choose About FluorEssence....
This opens the About FluorEssence window: