-4 & FluoroMax
-4P with USB v. B (23 Oct 2009)
Read all software and accessory manuals before contacting the Fluorescence Service
Department. Often the manuals show the problem’s cause and a method of solution.
Technical support is available for both hardware and software troubleshooting.
Before contacting the service department, however, complete the following steps.
If this is the first time the problem has occurred,
try turning off the system and accessories.
After a cool-down period, turn everything back on.
Make sure all accessories are properly confi-
gured, and turned on as needed.
Following the instructions in Chapter 3, System
Operation, run a lamp scan and a water Raman
scan to make sure the system is properly cali-
Print the spectrum for each and note the peak intensities.
Check this chapter to see if the problem is dis-
Try to duplicate the problem and write down the
steps required to do so.
The service engineers will try to do the same with a test system. Depending on
the problem, a service visit may not be required.
If an error dialog box appears in FluorEs-
sence™, write down the exact error displayed.
In FluorEssence™, in the FluorEssence main
window’s toolbar, choose Help:
A drop-down menu appears.
Under Help, choose About FluorEssence....
This opens the About FluorEssence window: