72
443
Troubleshooting
031-527
Press the button, or wait for 30 seconds for the printer to recover. Set DNS address,
or set forwarding destination server address as IP address.
031-528
Press the button, or wait for 30 seconds for the printer to recover. Check if the printer
can communicate via network with the forwarding destination SMB server. For example,
check the following:
• Connection of a network cable
• TCP/IP setting
• Communication with Port 137 (UDP), 138 (UDP), and 139 (TCP).
For communication beyond the subnet, contact your system administrator.
031-529
Press the button, or wait for 30 seconds for the printer to recover. Check if password
is correct.
031-530
Press the button, or wait for 30 seconds for the printer to recover. Check if storage
location is correct. Storage location you specified is DFS setting, and check if it is linked
to other server. Specify directly linked server, share name, and storage location.
031-531
Press the button, or wait for 30 seconds for the printer to recover. Check access right
of the folder you specified.
031-532
Press the button, or wait for 30 seconds for the printer to recover. Change file name
and forwarding destination folder, or move or delete file in forwarding destination folder.
031-533
Press the button, or wait for 30 seconds for the printer to recover. Check the
following:
• If the file name you specified is not used by other users.
• If file or folder that has the same name as the one you specified already exists.
031-534
031-535
Press the button, or wait for 30 seconds for the printer to recover. Check if other user
is not operating file in storage location you specified.
031-536
031-537
Press the button, or wait for 30 seconds for the printer to recover. Check if storage
location has free space.
031-539
Press the button, or wait for 30 seconds for the printer to recover. Check if server
name is correct.
031-540
Press the button, or wait for 30 seconds for the printer to recover. Check if domain
name is correct.
031-541
Press the button, or wait for 30 seconds for the printer to recover. Check if login
name (user name) is correct.
031-542
Press the button, or wait for 30 seconds for the printer to recover. Wait for a while
and try the same operation again. Contact customer support if this failure is repeated.
031-543
Press the button, or wait for 30 seconds for the printer to recover. Check login
permitted time with your system administrator.
031-544
Press the button, or wait for 30 seconds for the printer to recover. Check the
password valid period with your system administrator.
031-545
Press the button, or wait for 30 seconds for the printer to recover. Check necessity of
password change with your system administrator.
031-546
Press the button, or wait for 30 seconds for the printer to recover. Contact your
system administrator for the destination server settings.
031-547
Press the button, or wait for 30 seconds for the printer to recover. Contact your
system administrator for the destination server settings.
031-548
Press the button, or wait for 30 seconds for the printer to recover. Contact your
system administrator for the destination server settings.
031-549
Press the button, or wait for 30 seconds for the printer to recover. On server security
settings, check access permission of null password user.
73
Troubleshooting
444
031-550
Press the button, or wait for 30 seconds for the printer to recover. Check append
access right to the file. Check if server supports the SMB append command.
031-551
031-552
Press the button, or wait for 30 seconds for the printer to recover. Change the file
name that already exists on FTP server.
031-574
Press the button, or wait for 30 seconds for the printer to recover. Check DNS
connection, or check if name of forwarding destination server is registered with DNS.
031-575
Press the button, or wait for 30 seconds for the printer to recover. Set DNS address,
or set forwarding destination server address as IP address.
031-576
Press the button, or wait for 30 seconds for the printer to recover. Check if the printer
communicates with forwarding destination FTP server. For example, check connection
of network cable and if the IP address of the server is correct.
031-578
Press the button, or wait for 30 seconds for the printer to recover. Check if login
name (user name) and password are correct.
031-579
Press the button, or wait for 30 seconds for the printer to recover. Check if storage
location is correct.
031-580
Press the button, or wait for 30 seconds for the printer to recover. Check server
access right.
031-581
Press the button, or wait for 30 seconds for the printer to recover. Change file name
and forwarding destination folder, or move or delete file in forwarding destination folder.
031-582
Press the button, or wait for 30 seconds for the printer to recover. Check if the file
name you specified can be created in storage location. Check if storage location has
free space.
031-584
Press the button, or wait for 30 seconds for the printer to recover. Check if the folder
name you specified can be created in storage location. Check if the folder that has the
same name as the one you specified already exists.
031-585
Press the button, or wait for 30 seconds for the printer to recover. Check server
access rights.
031-587
031-588
Press the button, or wait for 30 seconds for the printer to recover. Check if storage
location has free space.
031-590
Press the button, or wait for 30 seconds for the printer to recover. Change the file
name that already exists on FTP server.
031-594
Press the button, or wait for 30 seconds for the printer to recover. Try the same
operation again. Contact customer support if this failure is repeated.
031-595
031-598
Press the button, or wait for 30 seconds for the printer to recover. Check append
access right to the file and if server supports the FTP append command.
031-599
Press the button, or wait for 30 seconds for the printer to recover. Check rename
access right to the file. Check if server supports the FTP rename command.
033-513
Press the button, or wait for 30 seconds for the printer to recover. Try the following:
• Print the received fax, or wait for a while until sending a fax is completed.
• Print the fax job stored using the Secure Receive feature.
NOTE:
• For more information on the Secure Receive feature, see "Using the Secure
Receiving Mode" on page 286
.
033-762
Press the button, or wait for 30 seconds for the printer to recover. The printer rejects
faxes sent from unwanted numbers.
See also:
• "Junk Fax Filter" on page 320
.
69
445
Troubleshooting
033-788
Press the button, or wait for 30 seconds for the printer to recover. Try the following:
• Remove the received fax, or wait for a while until sending a fax is completed.
• Print the fax job stored using the Secure Receive feature.
NOTE:
• For more information on the Secure Receive feature, see "Using the Secure
Receiving Mode" on page 286
.
034-515
Press the button, or wait for 30 seconds for the printer to recover. Try the following:
• Try the same operation.
• Check the printer or remote machine if the memory is full.
034-791
Press the button, or wait for 30 seconds for the printer to recover. Check if the
telephone line cord is connected properly. If the line connection is correct, check the
following:
• If Tone/Pulse setting is correct.
NOTE:
• For more information on Tone/Pulse setting, see "Dialing Type" on page 319
.
If Tone/Pulse setting is correct, check the following:
• If the remote machine can receive a fax.
035-701
Press the button, or wait for 30 seconds for the printer to recover. Check the
following:
• Status of the remote machine
• Tone/Pulse setting
NOTE:
• For more information on Tone/Pulse setting, see "Dialing Type" on page 319
.
035-702
Press the button, or wait for 30 seconds for the printer to recover. Try the same
operation.
035-708
Press the button, or wait for 30 seconds for the printer to recover. Try the following:
• Try the same operation.
• Reduce the modem speed.
NOTE:
• For more information on modem speed, see "Modem Speed" on page 323
.
035-717
Press the button, or wait for 30 seconds for the printer to recover. Reduce the
modem speed.
NOTE:
• For more information on modem speed, see "Modem Speed" on page 323
.
035-718
Press the button, or wait for 30 seconds for the printer to recover. Check the status of
the remote machine.
035-720
Press the button, or wait for 30 seconds for the printer to recover. Check the features
of the remote machine.
035-781
Press the button, or wait for 30 seconds for the printer to recover. Check if the
remote machine is busy.
042-700
Wait for a while until the printer cools down.
071-100
Remove the standard 250-sheet tray and jammed paper. Open and close the front
cover.
071-920
Set side 2 of the sheet to the standard 250-sheet tray.
071-921
Press the button.
072-100
Remove the optional 250-sheet feeder and jammed paper. Open and close the front
cover.
78
Troubleshooting
446
072-101
Remove the standard 250-sheet tray or the optional 250-sheet feeder, and remove the
jammed paper. Open and close the front cover.
072-215
Turn off the printer. Confirm that the optional 250-sheet feeder is correctly installed, and
turn on the printer. Contact customer support if this failure is repeated.
072-900
Remove the standard 250-sheet tray or the optional 250-sheet feeder, and remove the
jammed paper. Open and close the front cover.
072-920
Set side 2 of the sheet to the optional 250-sheet feeder.
072-921
Press the button.
075-101
Open the front cover and remove the jammed paper, and then open and close the front
cover.
075-102
Pull the jammed paper out of the SSF. Open and close the front cover.
075-920
Set side 2 of the sheet to the SSF.
075-922
Remove the paper from the SSF.
075-923
Pull the paper out of the SSF. Reload the paper in the SSF.
077-215
Turn off the printer. Confirm that the duplexer is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
077-300
Close the front cover.
077-301
Close the side cover.
091-912
Remove the ribbon from the drum cartridge. Contact customer support if this failure is
repeated.
091-916
Open the front cover. Remove the unsupported drum cartridge, and install a supported
cartridge.
091-941
Open the side cover. Remove the used yellow cartridge, and install a new cartridge.
091-942
Open the side cover. Remove the used magenta cartridge, and install a new cartridge.
091-943
Open the side cover. Remove the used cyan cartridge, and install a new cartridge.
091-944
Open the side cover. Remove the used black cartridge, and install a new cartridge.
091-972
Open the front cover, and make sure that the drum cartridge is fully installed.
092-410
Clean the CTD sensor.
092-910
093-912
Open the side cover. Remove the used black cartridge, and install a new cartridge.
093-919
Remove and shake the yellow cartridge. Contact customer support if this failure is
repeated.
093-920
Remove and shake the magenta cartridge. Contact customer support if this failure is
repeated.
093-921
Remove and shake the cyan cartridge. Contact customer support if this failure is
repeated.
093-922
Remove and shake the black cartridge. Contact customer support if this failure is
repeated.
093-925
Turn off the printer. Confirm the black cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
093-926
Open the side cover. Remove the unsupported black cartridge, and install a supported
cartridge.
093-950
Turn off the printer. Confirm the yellow cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
093-951
Turn off the printer. Confirm the magenta cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
35
447
Troubleshooting
093-952
Turn off the printer. Confirm the cyan cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
093-960
Open the side cover. Remove the unsupported yellow cartridge, and install a supported
cartridge.
093-961
Open the side cover. Remove the unsupported magenta cartridge, and install a
supported cartridge.
093-962
Open the side cover. Remove the unsupported cyan cartridge, and install a supported
cartridge.
093-970
Open the side cover, and make sure that the yellow cartridge is fully installed.
093-971
Open the side cover, and make sure that the magenta cartridge is fully installed.
093-972
Open the side cover, and make sure that the cyan cartridge is fully installed.
093-973
Open the side cover, and make sure that the black cartridge is fully installed.
116-316
Turn off the printer. Remove the 512 MB optional memory module from the slot, and
then reattach it firmly. Turn on the printer. Contact customer support if this failure is
repeated.
116-317
Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
116-320
Remove the unsupported additional memory module. Contact customer support if this
failure is repeated.
117-361
Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
7
Troubleshooting
448
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the
error message on the LCD panel.
You need to know the model type and service tag of your printer. See the label located on the rear of
your printer.
8
449
Troubleshooting
Getting Help
This section includes:
• "LCD Panel Messages" on page 450
• "SimpleMonitor Alerts" on page 451
• "Obtaining the Product Information" on page 452
Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
Documents you may be interested
Documents you may be interested
