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Chapter14:SolarWindsOrionAgents
Formoreinformation,seeDeploying
an
Agent
.
TroubleshootingAgentConnections
IfyouragentandyourSolarWinds Orionservercannotcommunicate,theagent
cannotrespondtoqueriesortheSolarWinds Orionservercannotreceivedata
fromtheagent.
Note: Youneedaccesstotheremotehostformosttroubleshootingsteps.
Usethefollowingquestionstohelpyoutroubleshoottheconnectionissue:
Istheagentservicerunning?
YoucanchecktheManageAgentspagefortheAgentStatusorlogonto
theremotehostwiththeagentinstalledonittocheckthestatus.
Iftheagentisnotrunningorhasstopped,starttheSolarWindsAgent
Service.
Areallplug-insinstalledcorrectly?
SelecttheagentintheManageAgentspageandclickMoreActions
> Viewinstalledagentplug-ins.
Ifthereisaproblemwithaplug-in,restarttheagent.Theagentchecksfor
newplug-inswhenitrestarts.
Dothecommunicationmodesmatchbetweentheagentandtheserver?
Ontheremotehost,opentheControlPanel,andthenopentheOrion
AgentSettingsitem.Thecommunicationmodelistedtheremustmatchthe
communicationmodeintheManageAgentspageontheSolarWinds Orion
server.
Ifthemodesdonotmatch,changeonetomatchtheother.
Doestheserverinitiatecommunication?
Logontotheserverhostandattempttopingtheremotehost.
Serverinitiatedcommunicationrequiresport17790tobeopenonthe
remotehost.
Doestheagentinitiatecommunication?
Logontotheremotehostandattempttopingtheserver.
Agentinitiatedcommunicationrequiresport17778tobeopenontheserver.
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