30
Approved Senders, Quarantine, and Logs
4-11
Using the Spam Digest Inline Action
Because it relieves you of the necessity of logging on to the End User Quarantine site,
the spam digest inline action feature can save you time. There are a few points to keep in
mind when using a mail client with this feature:
1. The spam digest inline action feature supports only client computers meeting the
following system requirements:
•
Microsoft Office XP, service pack 3
•
Microsoft Outlook 2003 (SP3) or Outlook Express 6.0
2. Clicking the hyperlinked subject line of a message opens a browser window to the
EUQ site logon screen.
3. Submitting a message with the “Not Spam” option simply releases that message
from the quarantine. If the message violates more than one scanning policy, it is
possible that, upon reprocessing, the message will trigger a policy other than the
one that originally quarantined it and so will end up in the quarantine again.
4. Submitting a message with the “Approve Sender (Not Spam)” option both releases
the individual message from quarantine and also adds the sender of the message to
the approved senders list.
5. Once you have submitted a message for removal from the quarantine with “Not
Spam,” if you later submit that same message but with the “Approved Sender (Not
Spam)” option selected, Hosted Email Security will not add the sender to the
approved sender list, because the message itself is no longer in the quarantine, and
so Hosted Email Security has no way of identifying the sender. You will still see the
response screen message as before, however:
Hosted Email Security has received your request to
revise the spam status of one or more messages or
senders.
