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Contributing Authors
Senior Online Fellows
Robert Feldman, Professor, Psychology (Amherst)
Donna Zucker, Assistant Professor, School of Nursing (Amherst)
Online Fellows
Keith Carver, Professor, Electrical and Computer Engineering (Amherst)
Nancy Cohen, Department Head, Nutrition (Amherst)
Dennis Hanno, Associate Dean for Undergraduate Matters, Isenberg School of Management (Amherst)
John Jessoe, Director, Distance Leaning and Video Production Center (Boston)
David Lewis, Professor, Manufacturing and Management Information Systems (Lowell)
John Leong, Professor, Molecular Genetics and Microbiology (Worcester)
Brian Miller, Lecturer, Hotel Restaurant & Travel Administration (Amherst)
Susan Pasquale, Director of Curriculum and Faculty Development in the Department of Medical Education (Worcester)
Mark Schlesinger, Professor, Communication and Theater Arts (Boston)
Tim Shea, Associate Professor Marketing/BIS Development (Dartmouth)
Greg Stone, Director of Internet Developing (Dartmouth)
Steve Tello, Associate Director of Distance Learning (Lowell)
Project Support (Amherst)
Kevin Aiken, Director of Continuing Education
Tracy Cantwell, Center for Teaching
Vicky Getis, Senior Research Fellow, Computer Science
Dave Hart, Executive Director of the Center for Computer-Based Instructional Technology
Mya Poe, Research Associate for Assessment, Office of Academic Planning and Assessment
Mei-Yau Shih, Coordinator of Teaching Technologies, Center for Teaching
Martha L. A. Stassen, Director of Assessment, Office of Academic Planning and Assessment
The contributing authors are grateful for the many UMass colleagues who provided their suggestions on earlier versions of this
handbook. We’d also like to acknowledge the contributions of colleagues at other institutions of higher education whose work is
referenced throughout this handbook.